Negotiation and Conflict Resolution in Healthcare

NUR-611 Negotiation and Conflict Resolution in Healthcare

Workplace conflict exists in healthcare. This course will allow students to explore the theories of conflict resolution. Specific healthcare setting conflicts as well as staff interpersonal conflicts will be examined. Students will have the opportunity through case examples to apply various theories of conflict resolution and learn the specific methods of resolution for person-to-person as well as institutional mediation. Students will discuss the financial and emotional cost of conflict and learn strategies to increase resolution satisfaction. Assessment scales, analysis tools and case studies will engage students in real life situations where conflict resolution skills can be practiced. This course is highly interactive and includes debates and full participation in discussion.

Study Methods:
     Nursing Graduate Online Courses (NUR-611-NG) Jan 2010

Semester Hours: 3

Preview the Online Course (Please note that the contents of the actual online course may differ from the preview due to updates or revisions.)